Your Path to Fair Compensation
Our proven, streamlined process takes the stress out of insurance claims. Here's exactly what to expect when you partner with ClaimGuard.
100% Independent
We work only for you
Same-Day Response
Fast initial consultations
98% Success Rate
Proven track record
Choose Your Service Level
Tailored support levels designed to match your needs—from essential claim assistance to comprehensive project management
Free Consultation & Assessment
Your journey starts with a no-obligation consultation. We'll review your policy, understand your situation, and assess your claim's potential.
What's Involved:
- Discuss the damage and circumstances
- Review your insurance policy and coverage
- Examine any existing documentation or photos
- Provide initial advice on claim strategy
- Explain our services and how we can help
Timeline
Same day or next business day
Independent Damage Assessment
Our expert assessors conduct a thorough, independent inspection of your property to document all damage – visible and hidden.
What's Involved:
- Comprehensive on-site inspection
- Detailed photographic documentation
- Identification of all damage, including hidden issues
- Professional scope of works preparation
- Expert report for insurer submission
Timeline
1-3 business days
Claim Preparation & Lodgement
We prepare and lodge your claim with all supporting documentation, ensuring nothing is missed and your position is clearly articulated.
What's Involved:
- Complete claim form preparation
- Compilation of all supporting evidence
- Policy coverage analysis and positioning
- Professional claim submission
- Acknowledgment tracking and follow-up
Timeline
2-5 business days
Negotiation & Settlement
We negotiate directly with your insurer, pushing for maximum compensation. We handle all communications and dispute any undervaluations.
What's Involved:
- Direct insurer negotiations on your behalf
- Response to insurer queries and requests
- Challenge of inadequate assessments
- Settlement amount optimisation
- Regular progress updates throughout
Timeline
2-12 weeks (varies by claim complexity)
Repair Coordination
We help coordinate the repair process, connecting you with trusted builders and ensuring work quality meets standards.
What's Involved:
- Builder recommendations from vetted network
- Quote review and comparison assistance
- Timeline coordination and scheduling
- Progress monitoring and updates
- Quality check recommendations
Timeline
Varies by repair scope
Full Project Management
Complete end-to-end project management including builder selection, contract oversight, and quality assurance throughout repairs.
What's Involved:
- Dedicated project manager assigned
- Builder selection and contract negotiation
- Full project oversight and management
- Quality inspections and sign-offs
- Post-completion support and warranty follow-up
Timeline
Full repair duration